Refund policy
Returns & Refunds Policy – James & Mabel Oxford
At James & Mabel Oxford, we are committed to providing a high level of service and a pleasant shopping experience. Our returns and refunds policy has been carefully designed to ensure fairness and clarity for all customers. Please read the following information carefully before requesting a return.
100% Return Guarantee on New Items
We offer a full return guarantee on all full-price items, provided they are unused, unworn, and returned in their original condition and packaging.
This guarantee does not apply to sale or promotional items.
No Refunds on Sale Items
Items purchased during a sale or promotional period are non-refundable and non-returnable.
All sale purchases are final and cannot be refunded or exchanged, including in cases of incorrect sizing.
Return Shipping Costs
Customers are responsible for all return shipping costs.
James & Mabel Oxford does not reimburse return postage and is not liable for any costs incurred during the return process. We recommend using a tracked and insured service when returning items.
Return Notification Deadline
Return requests must be submitted within 30 days of receiving your order.
Returns requested after this period will not be accepted. Please ensure you contact us within this timeframe to remain eligible for a return.
Exchange Policy for Sale Items
Sale items cannot be exchanged, even if the incorrect size was ordered.
We kindly ask customers to carefully review sizing information before placing an order.
Damaged or Faulty Items
If your item arrives damaged or faulty, please contact us immediately with clear photographs and a brief description of the issue. We will assess the situation and arrange a replacement or refund where appropriate.
How to Request a Return
To initiate a return, please contact our customer support team at:
info@jamesandmabel-oxford.com
Our team will guide you through the return process.